TTEC Phone Number: TTEC is a customer experience technology and services company based in the United States. The company’s main office is in Colorado’s Greenwood Village. Over 50,000 people work for TTEC, formerly known as TeleTech, a multinational corporation, many of whom are remote workers. The company is ranked number six on FlexJobs 2019 “Top 100 Companies With Remote Jobs” annual list.
| Name | TTEC |
| Founded In | 1982 |
| Phone Number | +1-800-996-7566 |
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Contents
History
Establishment and initial advancements
Kenneth D. Tuchman established the business in 1982 under the name TeleTech Holdings, Inc. The business relocated to Sherman Oaks, California, in 1986.
It added call centres in other states by 1995. It completed its IPO in 1996.
Global expansion and contemporary advancements
International operations start as soon as the IPO is over. The business opened locations in Scotland, Canada, Argentina, and Brazil in 1998. After three years, more centres were opened in the Philippines as part of the ongoing expansion.[Reference required] TeleTech purchased Direct Alliance in 2006.
2010 saw TeleTech purchase an 80% share in Peppers & Rogers Group, a management consulting company. The business entered the Middle East that same year. It expanded into Europe four years later when it began operations in Sofia, Bulgaria.
Goods and Services
TTEC Digital and TTEC Engage comprise the two main business segments of TTEC.
TTEC served 21 nations in 2022: the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.
Company
Control and direction
A 14-person executive team oversees TTEC (2022). The company’s founder and current CEO, Kenneth D. Tuchman, also holds the position of chairman of the board. There are eight members of the board in total (2022).
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Acquisitions
TTEC expanded its company through several acquisitions in recent years, such as:
- 2022: Faneuil
- 2021: Avtex
- 2020: VoiceFoundry
- 2017: Connections
- 2017: Motif India infotech
- 2016: Atelka
- 2014: regency
- 2014: Sofia
- 2013: Technology Solutions Group, Inc.
- 2012: Guidon Performance Solutions
- 2012: Innovation
- 2011: eLoyalty Corporation (integrated contact services business unit)
Employee Benefits
Benefits for your physical, mental, and financial health and well-being are abundant for TTEC employees. These benefits include health and wellness programmes, dental and vision insurance, paid time off, medical coverage, and reimbursement for annual flu shots. You can also access your benefits online and request a Letter of Authorization (LOA) for consultation from your smartphone or mobile device via Philcare’s new app, HeyPhil.
Overview
One of the biggest worldwide creators of CX technology and services for complete, digital CX solutions is TTEC Holdings, Inc. (NASDAQ:TTEC). Through its own cloud-based CXaaS (Customer Experience as a Service) platform, the company offers cutting-edge CX technology and operational CX orchestration at scale. TTEC provides outcome-based solutions that improve every stage of the customer experience throughout the whole organisation and all virtual contact channels, catering to both established and emerging companies.
The company’s digital business designs develops, and runs omnichannel contact centre technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions by utilising next-generation digital and cognitive technologies. Digital consumer interaction, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions are all provided by the company’s Engage business. Since its founding in 1982, the company has led the world in client satisfaction rankings because to its unwavering concern with CX excellence. The company employs 65,000 people across six continents, combining technology and personal touch to create satisfied clients and distinctive business outcomes.
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