DSW Customer Service Phone Number: Designer Brands Inc. is an American firm that markets apparel accessories and shoes under designer and name brands. It runs more than 500 Designer Shoe Warehouse (DSW) locations across the US in addition to an online business. Additionally, the business owns private-label shoe brands such as Poppie Jones, Audrey Brooke, Kelly & Katie, and Lulu Townsend.
| Name of article | DSW Customer Service Phone Number |
| Founded Year | 20 January 1969 |
| Headquarters | Columbus, Ohio, United States |
| Industry | Retail |
| Key people | Jay Schottenstein (Chairman) |
| Phone Number | 866.379.4763 |
| Email ID | login now to view the detail |
| Facebook ID | login now to view the detail |
| Instagram ID | login now to view the detail |
| Twitter ID | login now to view the detail |
| Linkedin ID | login now to view the detail |
| Official ID | Click here to Visit |
Contents
History
As Value City’s shoe licensee, the business was established in 1969 under the name Shonac Corporation. The business first began for business in Dublin, Ohio, in July 1991. Value City purchased the business in 1998.[6] In 1999, the business operated 48 outlets.
The business was purchased by affiliate Retail Ventures in December 2004. A massive data breach, involving the loss of client information from 1.4 million credit card transactions, occurred at the corporation in March 2005. By means of an initial public offering, the company became public in June 2005. The business debuted its e-commerce website in April 2008. The business was purchased by affiliate Retail Ventures in December 2004. A massive data breach, involving the loss of client information from 1.4 million credit card transactions, occurred at the corporation in March 2005. By means of an initial public offering, the company became public in June 2005. The business debuted its e-commerce website in April 2008.
What’s DSW’s Return Policy?
If you fulfil the following conditions, you are able to return any item that you have purchased from DSW.
- Give the item back in no more than 90 days.
- Return the item, unworn and unused, in its original packing.
- Possess the original receipt; if not, accept a merchandise credit.
- If the item was initially purchased in a DSW store, return it there.
- If you are returning an online purchase by mail, you must pay the postage cost.
A VIP programme offered by DSW modifies a few of these specifications. The DSW VIP Club base level, Gold level, and Elite level are among the programme levels. Returns may be sent back by mail within 90 days for non-members, VIP Club base members, and Gold members.
Elite status customers can finish their returns within 365 days of the original purchase date. Free return shipping is also available to Gold and Elite members for returns made online. When a customer completes their return in a DSW shop, they can enjoy free returns and exchanges regardless of their membership status.
Is ComplaintsBoard.com associated with DSW?
ComplaintsBoard.com is not officially related to, authorised by, affiliated with, or supported by DSW Customer Service. First-time DSW complaints ought to be sent straight to their team. DSW’s contact information is listed above.
Since 2004, ComplaintsBoard.com, an independent venue for resolving complaints, has effectively spoken about customer concerns. Our work is significant because it links clients with companies worldwide, assisting them in resolving problems and making their voices heard. Post criticism and reviews of DSW on this discussion board. Talk about your problems with DSW and engage with their customer support staff to come up with a solution.
How Long Do DSW Refunds Take?
It takes seven to ten business days to process refunds. Clients who paid with their original method will receive a credit. For instance, it may take up to a week and a half for the credit from a credit card payment to show up on the account.
When exchanging an item in-store, customers don’t have to wait to finish the process; instead, they can choose a comparable item at the moment. Within seven to ten business days following the exchange, any credit owed to the consumer will show up on the original payment method.
What’s the DSW Customer Service Phone Number?
Customers can contact customer care at 1-866-379-7463 if they have any issues regarding the DSW return policy. For straightforward questions that don’t require human customer care, the organisation provides a virtual agent service. If you have questions that the virtual agent service is unable to address, the business advises you to email customerservice@dsw.com.
How to get professional help with your DSW problem
You can use the “Get Help” button or get in touch with our advocacy team if you need assistance with DSW. You can message us on our Facebook group as well for prompt assistance.
Conclusion
DSW gives its clients a variety of alternatives for handling returns and exchanges; however, in order to guarantee the simplest exchange process possible, it’s crucial to adhere to the company’s policies. Although DSW’s return policy isn’t as liberal as that of some other retailers, if the item hasn’t been used, returning it shouldn’t be too difficult.
DSW is not one of the shoe companies that accept returns even after you’ve worn their merchandise. Consequently, DSW gives their return policy a 3.5/5 as provided that you abide by their stringent rules, it’s quite simple to make a return.
FAQs
Q. What time do they offer customer service?
Ans: All timings are Eastern: Monday through Friday, 7 a.m. to 10 p.m., Saturday, 10 a.m. to 10 p.m., and Sunday, 12 p.m. to 9 p.m.
Q. How do I get in touch with DSW customer support?
Ans: Send an email to customerservice@dsw.com or call (866) 379-7463.
Q. How can I see the status of my DSW order?
Ans: It just takes a few clicks to check the status of your DSW order. Click the “Order Status” link located at the bottom of the DSW.com homepage. A pop-up window requesting the order number and email address will appear. You can get your order data from the system by just entering those criteria.
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